Ignored Messages

Messages that your flow receives that do not match any keywords are shown in the Ignored Messages section of the platform. A user who has typed one of these messages should be shown the 'Default Reply' message that you set up in case this happens.

So for example, here are the ignored messages for my onboarding flow:

From this list, I can plan what keywords to program into the flow so that it can be more responsive. I can even spot common spelling mistakes and add them to my keywords list to make sure the flow can pick up different spellings of a word.

You can also see a list of the most frequently typed words/phrases, so that you can add more responses over time.
If you click "SUMMARY", you can see a list of words that have been used more than once:

A super handy feature is that you can add keywords directly from this page. Simply hover over the message you want to connect to a keyword, until the "Create keyword" button appears:

You can also go directly to the Keywords page and add automatic reply messages for each one: